Frequently Asked Questions

Can a private pole be located anywhere on my property?
No, the first private pole or (A pole) must be located within 1 M of the front of the property, any subsequent poles can be further within the boundary as required. It is possible but difficult to obtain dispensation from this requirement if the terrain is of a difficult type for erection of a pole.

Can I connect my private pole to a lead in pole?
No you cannot connect your private pole to a lead in pole, any private pole must be connected directly to the closest network pole.

Who is responsible for the cable between my house and the network pole?
The customer is responsible for the cable between the house point of attachment or private pole and the network pole.

Can my aerial cable run across an adjoining property?
No, your aerial cable must not cross over an adjoining property unless a suitable easement is provided or right of passage obtained.